Gas Safety

Natural gas is a convenient, clean fuel but it requires safe handling.

If you smell gas, phone the 24-hour gas emergency service:

0800 002 001

Six Main Symptoms of Carbon Monoxide Poisoning

Headaches
Dizziness
Nausea
Breathlessness
Collapse
Loss of consciousness

Do

  • Turn off gas supply at the meter
  • Open doors and windows for ventilation
  • Extinguish all naked flames
  • Check if gas appliances have been left on unlit
  • Allow immediate engineer access
  • Phone the emergency line: 0800 002 001

Don't

  • Don't toggle electrical switches or door entry systems
  • Don't use matches or light flames
  • Don't smoke
  • Don't delegate calling emergency services

Gas Supply Isolation

Modern homes typically house the gas meter and isolation valve in exterior meter boxes. Familiarise yourself with the location of the gas meter in your property so you can turn off the supply quickly in an emergency.